← Back to work Chat assistant

Booking concierge

Fewer calls · more bookings

The challenge

Staff spent hours on the phone answering the same handful of questions, and the only way to book a private event was a long web form that plenty of people started and never finished.

What we built

A custom chat assistant that handles those routine questions and walks a guest through booking a private event in a short back-and-forth. It is shaped to sound like the business rather than a generic bot, and it runs for a fraction of the time a person would spend on the same calls.

The outcome

Less time on the phone for the team, and more private-event inquiries that actually turn into bookings, because people can do it in a few messages instead of a form.

Custom chat assistant

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